AGHANALegal
Refund & cancellation
Last updated: 9 August 2026 · Vinaya Enterprises, Etwa Bhopji, Jaipur, Rajasthan 303804
We want you to be happy with your tea. Here is how returns and refunds work.
Purchases made on Amazon
All our current sales happen through Amazon.in. Cancellations, returns, and refunds for those orders are handled by Amazon under their returns policy, and their timelines and decisions apply.
To cancel or return an order, open Your Orders in your Amazon account, select the order, and follow the return or cancellation flow there. Refunds are issued by Amazon to your original payment method, usually within a few business days of the return being processed.
If something is wrong with the product
If your pouch arrives damaged, leaking, past its best-before date, or the contents are not what the label describes, raise it with Amazon first so the return is recorded. Then write to us at aghana.vinaya@gmail.com with your order number and a photograph of the pack, including the batch and packing date printed on it.
We take quality complaints seriously and will investigate every one. Where a product has genuinely failed, we will make it right regardless of what the platform's window says.
Food safety and hygiene
Because tea is a consumable food product, we cannot accept returns of opened pouches except where there is a genuine quality or safety issue. This is a food hygiene requirement, not a way of avoiding refunds.
Direct orders
We do not currently sell directly from this website. If that changes, this policy will be updated with the terms that apply to direct orders.
Contact
Vinaya Enterprises
Etwa Bhopji, Jaipur, Rajasthan 303804, India
Email: aghana.vinaya@gmail.com
Phone: +91 74258 41996 (Mon–Sat, 10am–6pm IST)